Service Desk and Desktop Support
We can work as your 1st & 2nd Line Support, our expert team are highly experienced engineers, specialised in technical service delivery, acting as the 1st point of contact to the IT users, be assured to have expert listeners that ensures all incidents are professionally managed and resolved within specified SLA.While our 2nd line support teams work through the whole ”Life-Cycle” of desktop environment to identify, diagnose and fix desktop issues, with excellent communication and technical skills. We work within ITIL best practises and we provide Service Level Agreement that matches your requirement.